SA-HIS hospital management software comparison
| Organisation capability | SA-HIS | Other hospital vendor offerings |
|---|---|---|
| Help desk | Dedicated team | Mixed / services |
| Multiple telephone and broadband lines | Yes | Mixed |
| Technical support / disaster recovery | Dedicated | Mixed |
| Business process Implementation | Top down approach | Bottom up – user driven |
| Change management | Complete hand holding | Self service / Status quo |
| Service Level Agreement | Yes | Adhoc |
| Half yearly preventive maintenance | Yes | No |
| Product updates | Quarterly | Uncertain |
| Healthcare industry knowledge | Yes | Nil |
| Hospital domain knowledge | Yes | Partial |
| Performance and upgrade options | Several | Limited |
| Time bound installation | Yes | No |
| Quality of Service Guarantee | Yes | No |
| Process GAP analysis | Yes | No |
| Fraud detection services | Yes | No |
| Data analytics for business insights | Yes | No |
| CRISIL rating for performance and stability | Yes | No |
| Software customisation | Report customisation | Full customisation |
| Linux server and thin client support | Yes | Partial |
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