Hospital ERP change management
“Change is hard because people overestimate the value of what they have—and underestimate the value of what they may gain by giving that up“
During the ERP change management and implementation process we often face stiff resistance from end users, especially the department heads of pharmacy, front office, cash counter and in patient management. These are manifestations of the challenges ahead and the reasons are many. While some co operate after persuasion from the hospital management, others leave the organisation well realising that old ways of doing things are no longer accepted by the hospital stakeholders.
- Not willing to co operate in the implementation process
- Keep off training programmes
- Sense of insecurity as systems and processes change
- Always on fault finding mode with new reporting
- Dual power centres in departments
- Lack of transparency in reporting to higher ups
- Hand in glove with suppliers
- Undue favors to patients who are friends and relatives
- Payment for invoices without supplying products
Post implementation, 4 out of 10 clients have reported higher revenues and lower procurement costs due to tighter control mechanisms and improved hospital workflow management.
SA-HIS is not about hospital automation, it is about implementing best practices from 250+ change management success stories.
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